Refund Policy

Last updated: May 28th, 2025

By making a purchase on this website, you agree to the following policies and terms:

Standard Return Policy

We want you to be satisfied with your order, but due to the nature of our products, we maintain strict return policies:

• Returns must be initiated within 7 days of delivery.
• Products must be unopened, unused, and in original packaging.
• All accepted returns are subject to a 20% restocking fee.
• Customer is responsible for return shipping costs.
• Original shipping fees (if any) are non-refundable.
• All returns require prior authorization. An RMA (Return Merchandise Authorization) number must be issued before any item is returned. Unauthorized returns may be refused.

No Returns On:

• Mounted or used optics
• Discontinued items
• Demo / open-box / unboxed deals
• Pre-sale or drop-exclusive products
• Items shipped internationally or to forwarding services
• Digital licenses, software keys, or products bundled with digital access (see below)

Bundled Products & Digital Licenses

If your purchase includes access to CallTuneAI, that subscription is conditional.

• If the physical product is returned or the order canceled, access to CallTuneAI will be terminated.
• Partial refunds will not be issued for digital access once activated.

Warranty

All warranties are provided directly by the manufacturer. For AGM optics, warranty claims should be submitted to AGM Global Vision.

Export Restrictions

ThePREYR.com complies with all U.S. federal export laws. Thermal optics are not eligible for international shipping. Any attempt to export or forward these items may result in cancellation and/or federal reporting.